Letter to the Editor

Our department manages the back-end servers and related services, and we are not part of the help desk, so we don’t get the first phone call when there is a problem seen by a user. I was in the office (as were other members of our department) the entire day of the snow storm, and actually dealt with this particular issue. There are two things I want to make clear: first, we did not know about the problem right away; and second, the entire e-mail system was not down. At 9:42 a.m., our department